Privacy Policy mae44 — Your Personal Data Protection

01 Introduction

Mae44 takes seriously its responsibility to protect the privacy of every individual who uses our platform. This Privacy Policy explains in detail how we handle your personal information — from how it is collected and its purpose, to how it is protected and stored.

This policy applies to all users of the platform mae44, including visitors browsing our website, prospective members in the process of registering, and existing members actively using the platform. By accessing or using any part of the mae44 platform, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions about how we handle your personal data, you can reach our customer support team, available 24 hours a day, 7 days a week.

02 Types of Data We Collect

Mae44 only collects information that is strictly necessary to provide a safe, seamless, and responsible service to our members. In general, the data we collect falls into three main categories:

A. Personal Information You Provide

B. Automatically Collected Data

• IP address and general location information (city/state level)
• Web browser type, operating system, and device used
• Pages visited, session duration, and navigation patterns within the platform
• Technical cookie data required for core platform functionality
• Activity log including date, time, and wagering amount

C. Information from Third Parties

• Payment verification from registered financial service providers
• Fraud prevention checks from an approved protection system
• Compliance information required under anti-money laundering regulations

03 Purpose of Data Use

Every piece of information collected by mae44 has a clear and lawful purpose. We do not use your data for purposes unrelated to the delivery of platform services. The following are the primary purposes for which your personal data is used:

• Account Management: Creates, verifies, and securely manages your member account.
• Transaction Processing: Processes deposits, withdrawals, and bonuses accurately and securely using your preferred payment method.
• KYC and AML Compliance: Meets mandatory Know Your Customer (KYC) and anti-money laundering (AML) policy requirements.
• Platform Security: Detects and prevents fraud, unauthorised access, and activity that violates our terms of use.
• Customer Support: Enables us to provide accurate and effective technical support and troubleshooting to members.
• Service Improvement: Analyses usage patterns to improve the overall user experience and platform performance.
• Promotional Communications: Sends promotional information, bonus offers, and platform updates — provided you have not opted out of receiving them.

04 Data Sharing and Disclosure

Mae44 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. However, in certain limited situations, your data may be shared with the following parties:

• Payment Service Providers: Required transaction information is shared with approved payment processors such as banks and digital wallet operators to facilitate the processing of deposits and withdrawals.
• Technology Service Providers: Technical vendors supporting our platform operations — such as server hosting services and security systems — have limited access only to the data required, and are bound by strict confidentiality agreements.
• Regulatory Authorities: mae44 fully complies with lawful information requests from government authorities or law enforcement agencies when required by law.
• Fraud Prevention: Required information may be shared with approved security partners for the purpose of detecting and preventing fraudulent activity or money laundering.

In all data sharing arrangements, mae44 ensures that the receiving party is bound by data protection obligations equivalent to or stricter than our own standards.

05 Security and Data Protection

Protecting your personal data is a responsibility we take very seriously. mae44 implements multiple layers of technical and operational security to keep your information safe at all times:

• All data transmitted between your browser and mae44 servers is protected by 256-bit SSL encryption — the same standard used by international banking institutions.
• Member passwords are never stored in plain text — they are processed through an irreversible cryptographic hashing algorithm.
• Access to members' personal data within our internal systems is restricted to staff with a legitimate business need only, and all access is logged for audit purposes.
• Our systems are continuously monitored for unusual activity or security threats, with pre-defined incident response protocols for immediate action.
• Penetration testing and security audits are conducted periodically by independent, certified third parties.

06 Cookie Usage (Cookies)

Mae44 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.

• Essential Cookies: Required for core platform functions such as login session management and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects anonymised data on how users interact with the platform to help us identify and resolve performance issues.
• Functional Cookies: Stores user preferences such as display settings and game preferences to deliver a more personalised experience.
• Analytics Cookies: Helps us understand overall platform usage patterns in aggregate and anonymised form for service improvement purposes.

You can control or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the platform.

07 Your Rights as a Data Subject

As a mae44 member, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please contact the mae44 customer support team. We will process your request within 14 business days. For more complex cases, this period may be extended to up to 30 days with prior notice to you.

08 Data Retention Period

Mae44 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

• Active Account Data: Retained for as long as your account remains active on the mae44 platform.
• Data After Account Closure: Financial transaction records and KYC documents are retained for a minimum of 5 years after account closure for anti-money laundering legal compliance purposes.
• Communication Logs: Customer support records are retained for 2 years for reference and dispute resolution purposes.
• Analytics Data: Anonymous usage data is retained in aggregated form for platform improvement purposes with no specific time limit.

Once the defined retention period expires, your personal data will be securely deleted or permanently anonymized in accordance with our approved data deletion procedures.

09 International Data Transfers

In the course of operating its platform, mae44 may need to transfer your personal data to servers or service partners located outside Malaysia. In all such cases, we ensure that:

• The recipient country or region provides an adequate and equivalent level of data protection.
• Appropriate data transfer agreements have been established with recipients, including standard contractual clauses that protect your rights.
• Data transfers only take place for legitimate purposes necessary to the provision of platform services.

10 Children's Privacy and Underage Users

The mae44 platform is exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we discover that personal information belonging to a child or underage individual has been collected inadvertently, we will immediately take steps to delete that information and close the relevant account. Parents or guardians who suspect their child has registered on our platform without permission are advised to contact our support team immediately.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how mae44 handles your personal data, we encourage you to contact us directly. Our dedicated team is available to assist you 24 hours a day, 7 days a week.

For data privacy inquiries, please contact us via the in-platform live chat or refer to our FAQ for answers to frequently asked questions. You may also refer to our Terms and Conditions to understand the full framework of protection we offer our members.